Shipping & Returns
At Gambrell Rénard, every piece is thoughtfully selected, crafted, and prepared with exceptional care. Whether you're purchasing a handcrafted leather sneaker, a statement timepiece, custom furnishings, or a one-of-a-kind rug, we are committed to delivering an experience that reflects the quality of the products themselves.
Should you have any questions throughout the process, our team is available to assist.
Shipping
We proudly offer complimentary shipping on most orders throughout the contiguous United States.
Please note that additional shipping charges may apply for deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, and certain oversized items requiring specialized handling or freight services.
Many Gambrell Rénard pieces are handcrafted, custom-produced, or sourced from artisan partners around the world. As a result, delivery timelines vary by product. Estimated shipping windows are provided on each product page for your convenience.
Once your order has shipped, tracking information will be sent directly to your email.
International Delivery
Gambrell Renard proudly serves clients around the world.
International shipping timelines vary based on destination and product category. Applicable duties, taxes, customs fees, and import charges are the responsibility of the recipient and are determined by local regulations.
For larger furnishings, specialty décor, and select custom pieces, our team may contact you directly to coordinate delivery and provide any necessary freight estimates.
Furniture & Oversized Deliveries
Our furniture, lighting, and oversized home collections often require specialized transportation to ensure they arrive safely and in pristine condition.
Because many of these pieces are handcrafted or made to order, additional production and delivery time may be required. We believe exceptional craftsmanship is worth the wait.
Should you require delivery details, custom shipping arrangements, or a freight quote, we invite you to contact our team directly.
Returns
We want you to feel confident in every purchase.
Eligible items may be returned within 30 days of purchase. To be accepted, merchandise must be returned in its original condition, unused, and accompanied by all original packaging, tags, and accessories.
Return shipping costs are the responsibility of the customer.
Once received and inspected, approved refunds will be issued to the original method of payment.
Custom & Made-to-Order Pieces
Because many Gambrell Rénard pieces are handcrafted specifically for our clients, custom, personalized, made-to-order, and special-order items are considered final sale.
This includes select furniture, décor, rugs, and commissioned pieces.
Additionally, the natural characteristics found in materials such as leather, cowhide, sheepskin, wood, and stone are part of their inherent beauty. Variations in grain, texture, pattern, and color should be expected and celebrated as part of each piece's individuality.
Damaged or Incorrect Orders
If your order arrives damaged or if there is an issue with your shipment, please contact us within 48 hours of delivery.
Our team will work quickly to resolve the matter and ensure your experience reflects the standard of service you expect from Gambrell Rénard.
We're Here to Help
For questions regarding shipping, returns, product availability, custom orders, or delivery arrangements, please contact our Concierge Team.
Call or Text: (312) 476-9165
Monday–Friday | 10 AM–6 PM EST